The platform has been used by more than 300 million patients and more than 120,000 doctors. Practo allows patients to find a doctor through an online directory, book a medical appointment online or immediately connect with a medical professional through an online consultation. More than 800 employees work in the commercial pharmaceutical division, and an https://top-customer-support-companies.com/ additional 300 employees work on the research and development of global medicines. The company, which employs 27,000 people across four countries, has established its India headquarters in Bangalore. It helps biopharma researchers with trial complexity for more timely and accurate data insights. Aster DM Healthcare is a major healthcare company in India, treating more than 300,000 patients per year across its network of 18 hospitals, four of which are in Bangalore.
By taking on resource-intensive tasks such as claims processing and document digitization, Go2India allows healthcare teams to focus on patient care without adding permanent staff. Their work covers clinical documentation, medical billing and coding, transcription, and enterprise application development for healthcare providers. Their services extend across revenue cycle management, patient scheduling, and record indexing, often transforming fixed overhead into more flexible, scalable solutions. They work with both general healthcare providers and specialized practices, supporting day-to-day workflows with structured processes.
- A base rate covering fixed operational costs plus a variable component tied to volume or performance outcomes.
- Helpware is the right fit for mid-market to enterprise healthcare organizations, including telehealth platforms, health plans, and provider groups, that want a strategic BPO partner rather than a transactional vendor.
- GeBBS Healthcare is a healthcare outsourcing and revenue cycle management company focused on AI-enabled billing, coding, patient access, and financial operations for providers and health systems.
- Healthcare BPO focuses on administrative and process functions, while IT outsourcing manages technology systems and infrastructure.
- When clinical and administrative staff can retrieve records quickly and communicate clearly, patients feel informed and cared for.
Transform the performance of your healthcare facility with the help of BPO services offered by Go4customer. Precise and clear patient billing and invoicing solutions to elevate the financial experience for patients. Elevate healthcare operations and patient care with our cutting-edge BPO services, leading the industry with innovation and precision. Timely and effective management of the patients’ data is critical, in order to ensure that the records are complete and consistent.
Companies Offerings in the Healthcare BPO Market
Outsourcing has become a practical way for healthcare organizations to deliver better service, manage rising costs, and stay competitive. Once the details are in place, they will help you transition smoothly to their services, ensuring a seamless experience for your organization and your patients. They will work with you to customize a solution that meets your healthcare organization’s needs, streamlines your processes, and enhances patient care. They keep up with quality assurance standards and engage in quality control measures to correct mistakes in data entry, coding, and documentation. Go4customer has a team of highly qualified people with deep knowledge of healthcare procedures.
Originally a GE Capital unit when founded in 1997, Genpact became independent in 2005 and now generates $5.08 billion in annual revenue with 125,000-plus employees operating in more than 30 countries, making it one of the largest BPO providers in the world. The challenge for buyers is that EXL’s service scope is broad, and the pricing structure reflects enterprise-level engagement assumptions that can be a mismatch for mid-market healthcare organizations. That analytics orientation makes EXL a strong fit for organizations running complex payer programs or managing population health contracts where data quality drives financial outcomes. For health systems and physician groups with intensive coding complexity or payer risk adjustment programs, GeBBS brings dedicated specialization and validated outcomes, backed by a well-capitalized private equity owner actively investing in AI automation.
Medical Transcription
As they no longer have to manage that themselves, they have more time and resources to focus solely on patient care. In addition to treating their patients, healthcare providers have to process and update large volumes of medical data everyday. Your patients need to have accurate medical claims for their insurance companies, right?
Their team of nurses and healthcare experts offers customized solutions like managing utilization, healthcare coding, handling denials, billing, and payer services. ADEC Healthcare, part of ADEC Innovations, works with providers and payers to solve their challenges in providing good care and managing operations. Their flexible staffing models help healthcare clients manage seasonal or sudden demand. For its healthcare services, the company aims to provide tailored operations support to improve patient care.
From customer support for Fortune 500 companies to technical back-office processes, BPOs in Bangalore cover almost every industry—IT, banking, telecom, healthcare, e-commerce, and more. The city also has a strong infrastructure and international connectivity, making it a favorite for global outsourcing companies. This includes direct contact information of decision-makers, saving you months of effort and helping you connect instantly with the right people for business, partnership, or job opportunities. Building a strategic relationship with a reliable outsourcing partner frees you to focus on the parts of your business that matter most. For a large, skilled, English-speaking talent pool, significant cost efficiency, mature delivery infrastructure, and time-zone coverage that supports 24/7 support for global clients. BPO stands for Business Process Outsourcing — contracting a business function such as customer support, call center operations, or back-office work to a specialist third-party provider.